Comments on: 10 Dumbest Tech Support Calls Of All Time

By: Quinn

Quinn — Thu, 08 Apr 2010 00:03:52 +0000

The coffee cup holder is a real call. I have replied to a call for a broken cup holder for a DuPont exec. It was when cd drives ware new to computers in the early 90’s. I have been a tech for over 20 years. And compared to some end users that I dealt with the cup guy looks like a genius.

By: vordigan

vordigan — Sat, 07 Mar 2009 12:39:47 +0000

I’m working for tech support as well, most of the mistakes I get is people trying to make a Wireless Router communicate wirelessly w/ a MODEM! A MODEM!

“It’s “Wireless” right!?

Sarcastic IDIOTS!

By: deadinside

deadinside — Sat, 10 Jan 2009 07:40:46 +0000

I work tech support, these aren’t even the dumbest things I’ve heard this week.

I’ve had people trying to hook up their dvd player to a broadband internet connection, people who don’t know what a phone number is, people who don’t understand why they can’t get online during a power outage…

Yes, people are THAT STUPID.

By: TechCult's Most Twisted Takes of 2008

TechCult's Most Twisted Takes of 2008 — Fri, 02 Jan 2009 01:03:15 +0000

[...] 10 Dumbest Tech Support Calls Of All Time If you can’t figure out how to follow the above link, you shouldn’t be reading the [...]

By: Heman

Heman — Sat, 27 Dec 2008 13:26:43 +0000

Hello..

I worked for Netgear, and that’s the place where you receive the most dumb and annoying calls.

One such customer asked me ” It says wireless on your router, then why can’t I receive the signals of this router at home, in my office which is 12 kms. away !!!!!!!!! ”

Another one asked if he could rent his wireless adapter to his friend and and charge him $75 for a week.

That’s why I left that job after year of annoyance.

By: officeking

officeking — Mon, 15 Dec 2008 19:33:18 +0000

Ya, i was disappointed with that list. try: http://www.rinkworks.com/stupid/cs_calls.shtml

You get a C for effort.

I get a call about every 2-4 days saying the fax machine here or there is down. Its 98% user error, I just ignore it and wait till someone else shows up… Its usually 2 days and then I’ll get a call, “thanks for fixing the fax” when i did nothing. Its how it goes.

By: Mary

Mary — Wed, 10 Dec 2008 21:18:11 +0000

I worked at IBM in internal Tech Support for a number of years. One day a man called and was having trouble copying and pasting data from an Excel cell heading to about 50 cells in the column beneath. I spent 20 minutes trying to assist this man, using the menu and shortcut keys. Nada, bupkus, zip. After groping around for awhile, he finally blurts out “I’m I supposed to copy the cell that contains the data, to make it paste?”

Arrrggh; I had just spent 20 minutes saying, “select cell, click on Edit, Copy, select cells to paste to and select Edit, Paste” I almost said, “oh no, you’ve reached the ESP help desk, you just think it and it will happen!”

By: sam

sam — Wed, 10 Dec 2008 04:56:36 +0000

I have never heard of anyone actually handling a coffee cup holder question. I do have experience with a similar issue. One of our techs was dispatched to someone’s home. The person’s claimed cds would never fit in their computer. The tech found the computer was a desktop slim PC. The PC was physically UPSIDE DOWN.

I am not sure if that’s any better than the coffee-cup holder, though.

By: Tom Jenquin

Tom Jenquin — Tue, 09 Dec 2008 23:55:42 +0000

I am here in jail and have my lap top with me and if I press Escape can I get out?

By: Agreable

Agreable — Tue, 09 Dec 2008 17:51:26 +0000

I agree with JD – its obviously bull, as the button to open the coffee-cup holder is right there on it! I mean, are they blind?